Account setup
Manage access and the basic information connected to your account.
Account articles
Find guidance for common access tasks.
- Sign in or sign up
- Managing multiple accounts
- Change email address
- Change password
- Account verification
- Recover account access
Profile management
Control how your experience, interests, and published work appear to other people.
Profile articles
Update and review your public professional context.
- Edit your profile
- Update profile photo
- Write your bio
- Manage focus areas
- Customize profile URL
- Manage public visibility
- Showcase published case studies
- Profile analytics
Credits and billing
Review credit packs, purchases, invoices, refunds, and account balances.
Billing articles
Understand how paid account activity is recorded.
- How credits work
- Purchase credits
- Flex100 and Flex250 packs
- Billing history
- Download invoices
- Refund policy
- Credit expiration
- Troubleshooting purchases
Notifications and emails
Choose which product, editorial, security, and community updates you receive.
Notification articles
Manage each type of email or alert.
- Email preferences
- Weekly stats
- Top case studies
- Awards updates
- Product updates
- Security notifications
- Newsletter preferences
Account security
Protect access to your account and review active sign-in methods.
Security articles
Use the available security and session controls.
- Password management
- Google login
- LinkedIn login
- Social connections
- Two-factor authentication
- Session management
- Security best practices
Data and privacy
Manage your privacy choices, public visibility, account status, and personal data.
Privacy articles
Review the controls available to you.
- Privacy settings
- Download your data
- Delete account
- Deactivate account
- Cookie preferences
- Data retention
- Public profile visibility
Troubleshooting
Use these checks when account changes, purchases, or publishing actions do not work as expected.
Common issues
Start with the issue closest to what you see.
- Cannot sign in
- Verification email not received
- Profile not updating
- Credits not showing
- Purchase failed
- Case study not publishing
- Cannot access account
- Billing issues
Need additional help?
If you cannot find the answer you are looking for, contact the AIxCompass support team.
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